HANDIO Privacy Policy

Effective Date: June 2, 2026

1. Introduction

HANDIO LLC ("HANDIO," "we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard information when you access or use the HANDIO website, mobile applications, software, administrative portal, and related services (collectively, the "Platform").

By creating an account, accessing, or using the Platform, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with this Privacy Policy, you should discontinue use of the Platform.

This Privacy Policy should be read together with our Terms and Conditions.

2. Information We Collect

To operate the Platform effectively, HANDIO may collect various types of information, including information you voluntarily provide and information collected automatically through your use of the Platform.

Personal Information

We may collect:

• Full name
• Date of birth
• Email address
• Mobile phone number
• Mailing address
• Profile photo
• Username
• Account preferences
• Emergency contact information (if provided)

Identity Verification Information

To promote trust, safety, and fraud prevention, HANDIO may collect:

• Government-issued photo identification
• Selfie or facial verification images
• Identity verification documents
• Phone verification information
• Email verification information
• Address verification
• Business verification documents (when applicable)
• Tax identification information where required
• Identity verification may be performed by HANDIO or trusted third-party verification providers.

Payment Information

Payments are processed by Stripe and other authorized payment providers.

HANDIO does not store complete credit card numbers, debit card numbers, or banking credentials on its own servers.

Payment processors may collect:

• Billing information
• Payment card information
• Bank account information
• Transaction history
• Refund information
• Your use of payment services is also subject to the privacy policies and terms of the applicable payment provider.

Location Information

With your permission, HANDIO may collect:

• GPS location
• Device location
• Arrival verification
• Departure verification
• Job location history
• Nearby job matching information

Location information helps us:

• Match nearby opportunities
• Verify job arrival
• Prevent fraud
• Improve safety
• Improve Platform performance
• Users may disable location permissions; however, certain Platform features may become unavailable.

Device & Technical Information

We may automatically collect:

• Device type
• Device identifiers
• Browser type
• Operating system
• IP address
• Mobile carrier
• Language preferences
• Time zone
• Crash reports
• Diagnostic information
• Network information

Usage Information

We may collect information regarding your interaction with the Platform, including:

• Login activity
• Jobs viewed
• Jobs posted
• Jobs accepted
• Search history
• Messages
• Ratings and reviews
• Payment activity
• Device activity logs
• Customer support communications

3. How We Use Information

HANDIO uses collected information to:

• Create and manage user accounts
• Verify identities
• Match Workers and Job Posters
• Process payments and payouts
• Detect and prevent fraud
• Investigate suspicious activity
• Improve Platform performance
• Provide customer support
• Process disputes
• Communicate with users
• Enforce our Terms and Policies
• Personalize Platform features
• Improve user experience
• Comply with legal obligations
• Protect the safety and security of users and the Platform

4. Identity Verification

Identity verification information may be used to:

• Confirm identity
• Prevent fraud
• Reduce fake accounts
• Detect suspicious activity
• Protect community safety
• Comply with applicable laws
• Prevent payment fraud
• Verify eligibility for certain Platform features
• HANDIO may use independent third-party providers to perform identity verification.
• Verification approval does not guarantee a user's honesty, qualifications, reliability, or suitability.

5. Payments

HANDIO partners with Stripe and other authorized payment providers to securely process payments.

Payment processors may collect information necessary to:

• Process payments
• Process payouts
• Prevent fraud
• Verify payment methods
• Comply with financial regulations
• HANDIO does not sell payment information and does not store complete payment card data.

6. How We Share Information

HANDIO does not sell your personal information.

We may share information only when reasonably necessary with:

• Payment processors
• Identity verification providers
• Cloud hosting providers
• Analytics providers
• Customer support providers
• Fraud prevention providers
• Government agencies when legally required
• Courts or law enforcement when required by law
• Professional advisors such as attorneys or accountants
• Successors in the event of a merger, acquisition, or sale of assets
• Information is shared only as necessary to provide Platform services or comply with legal obligations.

7. Data Retention

HANDIO retains personal information only for as long as reasonably necessary to:

• Operate the Platform
• Maintain account records
• Process payments
• Resolve disputes
• Detect fraud
• Enforce our agreements
• Comply with legal and regulatory obligations
• Deleting your account does not necessarily result in immediate deletion of all records.

Certain information may be retained where required by law or necessary for fraud prevention, legal compliance, or business operations.

8. Data Security

HANDIO uses commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

Despite our efforts, no security system is completely secure. Users acknowledge that no method of electronic transmission or storage can be guaranteed to be 100% secure.

Users are responsible for protecting their passwords and account credentials.

9. User Rights

Subject to applicable law, users may request to:

• Access their personal information
• Correct inaccurate information
• Update account information
• Delete eligible personal information
• Restrict certain processing activities
• Withdraw consent where applicable
• Receive a copy of certain personal information
• Requests may be submitted through HANDIO Support.
• Certain requests may be denied where retention is required by law or necessary to protect legitimate business interests.

10. Cookies and Analytics

HANDIO may use:

• Cookies
• Pixels
• SDKs
• Device identifiers
• Analytics tools
• Similar technologies

These technologies help us:

• Improve Platform performance
• Understand user behavior
• Remember preferences
• Measure advertising effectiveness
• Improve security
• Detect fraud

Users may modify cookie settings through their browser or device; however, certain Platform features may not function properly.

11. Children's Privacy

HANDIO is intended only for users who are at least eighteen (18) years old.

We do not knowingly collect personal information from children.

If we learn that information has been collected from a child without appropriate authorization, we will take reasonable steps to delete that information.

12. Third-Party Services

The Platform may integrate with or contain links to third-party websites, applications, or services.

These third parties operate independently and maintain their own privacy policies.

HANDIO is not responsible for the privacy practices, security, or content of third-party services.

Users are encouraged to review the privacy policies of those providers before using their services.

13. International Data Transfers

If information is transferred or processed outside your country of residence, HANDIO will take commercially reasonable steps to protect your information in accordance with applicable laws.

14. Changes to This Privacy Policy

HANDIO reserves the right to update or modify this Privacy Policy at any time.

Material changes may be communicated through the Platform, by email, or by other reasonable means.

Your continued use of the Platform after changes become effective constitutes your acceptance of the updated Privacy Policy.

15. Contact Information

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Your Consent

By creating an account or using the HANDIO Platform, you acknowledge that you have read, understood, and agree to this Privacy Policy and consent to the collection, use, disclosure, and processing of your information as described herein.